Shipping policy

Shipping Destinations

We ship internationally to many countries and regions, with a focus on Europe and North America. Available shipping options will be displayed at checkout based on your delivery address.

Shipping Fees

Shipping fees vary depending on the destination and the products ordered. The exact shipping cost will be calculated and displayed at checkout. Free shipping is available on eligible orders over $49.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

United States: approximately 6–8 business days
Europe: approximately 10–12 business days

Delivery times are estimates and may vary due to customs clearance, local holidays, weather conditions, or carrier delays.

Order Tracking

Once your order has been dispatched, you will receive tracking information so you can follow your delivery. Please allow some time for tracking updates to become available.

Taxes & Duties

For eligible orders shipped to the European Union and the United States, applicable VAT, import duties, and customs clearance charges are included.

For other destinations, additional taxes, duties, or handling fees may apply depending on local regulations and the shipping method selected.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or you believe your package may be lost, please contact us at support@nekoan.com with your order number.

We will contact the shipping carrier and help investigate the issue. If the package is confirmed as lost, we will provide an appropriate solution.

Need Help?

For any questions about shipping, delivery, or tracking, please contact us at support@nekoan.com. We’ll be happy to help.