Contact information

Contact & Company Information

NEKOAN is operated by NEKOAN LTD, a private limited company registered in England and Wales.

Company Number: 17487336

Customer Support

Email: support@nekoan.com
Telephone: +49 15560 750771
WhatsApp: Message NEKOAN on WhatsApp

For order enquiries, shipping and tracking questions, size and fit assistance, returns, refunds or complaints, please contact our customer support team. Include your order number and details of your request where applicable.

Registered Office — United Kingdom

NEKOAN LTD
Initial Business Centre, Unit 7 Wilson Business Park
Manchester, M40 8WN
United Kingdom

NEKOAN LTD is the legal seller and operator of nekoan.com. All purchases made through our online store are contracted with NEKOAN LTD.

European Customer Service & Correspondence — Germany

NEKOAN — European Correspondence
Luxemburger Straße 124–136
50939 Köln
Germany

This is our European correspondence address for customer service enquiries. It is not a separate registered office or an independent seller.

For assistance, please contact support@nekoan.com.

Shipping & Order Fulfilment

Orders may be dispatched from our fulfilment location in Shenzhen, China. Shipping information and tracking details are provided according to the selected delivery service.

Returns & Refunds

Please contact our customer support team before sending returned goods so we can provide the appropriate return address and instructions.

Our German correspondence address is not automatically the return destination. Please do not send returns to this address or our UK registered office unless specifically instructed.

For eligible UK and EU statutory withdrawals, you may notify us of your decision without obtaining prior approval. Please refer to our Returns & Refunds Policy for further details.

Legal Information

NEKOAN LTD is registered in England and Wales under company number 17487336.

For additional information about your rights, please refer to our Terms of Service, Privacy Policy and Returns & Refunds Policy.

Contact: support@nekoan.com