Shipping policy

Shipping Destinations

We ship internationally to many countries and regions, with a focus on Europe and North America. Available shipping options will be displayed at checkout based on your delivery address.

Shipping Fees

Standard shipping is free on orders of US$100 or more. Orders below US$100 have a flat US$8 shipping fee. When you check out in a local currency, the free-shipping threshold and shipping fee are converted from these USD amounts. The final shipping charge is shown at checkout.

Order Processing

Orders are currently dispatched from China. Most standard products are dispatched within 2 business days after payment. For customized or made-to-order products, please contact us before ordering. Production and dispatch times are confirmed individually with you.

Processing time is separate from the estimated transit time below. Business days exclude weekends and public holidays.

Estimated Delivery Times

Estimated transit time for all destinations we ship to is 7–9 business days after dispatch. This estimate does not include order processing time. Orders may arrive earlier.

Delivery times are estimates, not guaranteed delivery dates. Actual delivery may take longer due to customs clearance, public holidays, weather conditions, strikes, or carrier disruptions. Business days exclude weekends and public holidays.

Order Tracking

Once your order has been dispatched, you will receive tracking information so you can follow your delivery. Please allow some time for tracking updates to become available.

Taxes & Duties

For eligible orders shipped to the European Union and the United States, applicable VAT, import duties, and customs clearance charges are included.

For other destinations, additional taxes, duties, or handling fees may apply depending on local regulations and the shipping method selected.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or you believe your package may be lost, please contact us at support@nekoan.com with your order number.

We will contact the shipping carrier and help investigate the issue. If the package is confirmed as lost, we will provide an appropriate solution.

Need Help?

For any questions about shipping, delivery, or tracking, please contact us at support@nekoan.com. We’ll be happy to help.