Customer support
We’re here to help with your orders, shipping and tracking, returns, sizing questions and product enquiries.
For assistance, please contact our customer support team and include your order number where applicable.
Email: support@nekoan.com
Phone: +49 15560 750771
UK registered company
NEKOAN LTD
Initial Business Centre, Unit 7 Wilson Business Park
Manchester, M40 8WN
United Kingdom
Company number: 17487336
Registered in England and Wales.
European customer service & correspondence
NEKOAN — European Correspondence
Luxemburger Straße 124–136
50939 Köln
Germany
This is our European correspondence address. NEKOAN LTD remains the legal seller and operator of nekoan.com.
Returns & refunds
Please contact our customer support team before sending returned goods so we can provide the appropriate return address and shipping instructions.
Our German correspondence address is not automatically the return destination.
For UK and EU consumers exercising a statutory right of withdrawal, prior approval is not required.
Order tracking
To check your order status and available tracking information, please visit your Shopify customer account or use the order status link provided in your confirmation emails.
