Sporty Fleece-Lined Winter Dog Coat with Built-In Harness

Shipping

Standard shipping is free on orders of US$100 or more; orders below US$100 have a flat US$12 shipping fee. Local-currency equivalents and available destinations are shown at checkout.

Orders are currently dispatched from China. Most standard products are dispatched within 2 business days after payment. For customized or made-to-order products, please contact us before ordering. Production and dispatch times are confirmed individually with you.

Estimated transit time is 7–9 business days after dispatch, separate from processing time. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and may be affected by customs or carrier delays.

For eligible EU and US orders, applicable VAT, import duties and customs clearance charges are included. Additional charges may apply for other destinations. See our Shipping Policy for full details.

Returns & Refunds

For eligible non-personalized goods, notify us at support@nekoan.com within 14 days after delivery, then send the goods back within 14 days after notice. Contact us for the correct return address before posting; do not use the dispatch address.

For change-of-mind returns or a size selected incorrectly by the customer, the customer pays the actual direct return postage. We do not charge a fixed return-postage fee or a restocking fee. Necessary return or replacement shipping costs for a confirmed defect or our error are covered by us.

Goods genuinely made to your individual specifications or personalized may be excluded from change-of-mind returns where permitted by law. Being handmade or produced after an order is placed does not automatically make a standard item non-returnable. Rights for damaged, defective or incorrect goods remain unaffected.

UK and EU statutory withdrawals require a clear notice, not prior approval or a reason. For item-condition rules, original delivery-charge reimbursement and refund times, see our Return & Refund Policy. Mandatory consumer rights remain unaffected.